How to escalate an alarm notification if not acknowledged within a specified time

Create a new Boolean Tag with the tag name EscalateAlarm.

Enable the Digital Alarm limit in this new Tag with a Time Delay of ? Seconds.

Under the Tags tab of an existing or new Alarm Notification group the property “Set Tag When Alarm Active and Not Acknowledged” to a Boolean Tag with the Data Source of Value.

EscalateAlarm.AlarmStatusDigital can then be used to enable a second Alarm Notification monitoring the same alarms of the first Alarm Notification group with the Activate with Tag property in the second Alarm Notification Group.

Note: Under Configure-Options-Alarms uncheck “Update Alarm Status Immediately Without Alarm Time Delay”.

This will then enable the second alarm notification group when the alarms monitored in the first group.

Frequently Asked Questions – Alarm Notification

How to escalate an alarm notification if not acknowledged within a specified time

Create a new Boolean Tag with the tag name EscalateAlarm.

Enable the Digital Alarm limit in this new Tag with a Time Delay of ? Seconds.

Under the Tags tab of an existing or new Alarm Notification group the property “Set Tag When Alarm Active and Not Acknowledged” to a Boolean Tag with the Data Source of Value.

EscalateAlarm.AlarmStatusDigital can then be used to enable a second Alarm Notification monitoring the same alarms of the first Alarm Notification group with the Activate with Tag property in the second Alarm Notification Group.

Note: Under Configure-Options-Alarms uncheck “Update Alarm Status Immediately Without Alarm Time Delay”.

This will then enable the second alarm notification group when the alarms monitored in the first group.

I am using GMAIL as the sending address.
Make sure to enable SSL and also set the outgoing port number to 465.
I want to send a text message without the need for a Twillio account.
If the cell phone provider can provide an email address to receive texts setup to send an email. To send a text message to someone on AT&T in the To Address, just enter the 10 digit phone number @txt.att.net. Example 5555551234@txt.att.net.

Alarm Notification Programmatic Interface

Use the OPC Systems component in your Visual Studio application to programmatically modify alarm notification groups. Refer to the FormConfigureAlarmNotification Form in the WinForm Example Code example for an example and how to add and modify alarm logging groups.

Refer to the Programmatic Access Alarm Notification Groups section in the Programmatic Interface – .NET Programmatic Configuration topic for all of the method syntax.

Alarm Notification CSV Export and Import

All notification groups can be exported to a CSV file by right clicking on the Local service and select Export CSV.

Note: You cannot have Excel open with the CSV file during the import as Excel will lock the file for exclusive use. First close the file in Excel, and then proceed with the import.

Getting Started – Alarm Notification

The Alarm Notification feature is used to summarize alarm totals and send e-mails based on specified filter criteria of alarm conditions.

In order to utilize alarm notification you must first define the Tag Alarm Limits as described in Configure Tags of this Quick Start section.  For a complete list of all Alarm Notification properties refer to the OAS Configuration – Alarm Notification section in this help file.

Step 1

OASStart Configure OAS application.

 

 

Load the DemoTags Tag configuration or use the new Tag configuration you have created.

Step 2

Select Configure-Alarm Notification.

Configure Alarm Notification

Step 3

Select the Local OAS Service by selecting the Select button next to the Network Node drop down.

Network Node

Step 4

Enter the Notification Group Name of Simulation in the field in the upper right.

Notification Group Name

Step 5

Check Notification Active in the Common Properties Tab.

Notification Active

Step 6

Select the Filters Tab.

Filters Tab

Notice how you can define filtering based on Alarm Priority, Alarm Groups, and Alarm Types.

Filters

Step 7

Select the notification type your would like to set up – Email, SMS or Voice. To use SMS or Voice as a notification type you will need to use the Twilio service.

7.1 For Email notifications select the Email tab

Email Tab

You can define to send alarms that meet the filter criteria to an e-mail account. Use a semicolon to separate multiple e-mail addresses.

Alarm Notification Email

 

7.2 For SMS notifications select the SMS tab

SMS Tab

To trial the functionality you can use the demo mode to send 10 notifications. To use SMS as a notification type you will need to use the Twilio service.

Alarm Notification SMS

7.3 For Voice notifications select the Voice tab

Voice Tab

To trial the functionality you can use the demo mode to send 10 notifications. To use Voice as a notification type you will need to use the Twilio service.

Alarm Notification Voice

Step 8

Select the Tags Tab

Tags Tab

With the Tags properties you can assign to automatically write alarm statistics to Open Automation Software Tags. Useful to drive an external alarm horn through a PLC or display how many alarms are currently active.

Alarm Notification Tags

 

Step 9

Select Configure-Tags and add a Boolean Tag with the name Alarm Is Active.

Add an Integer Tag with the name Number Of Alarms Active.

Add an Integer Tag with the name Number Of Alarms In Last 24 Hours.

Step 10

Return to Configure-Alarm Notification:

  • Enable the property to Set Tag When Alarm Active
    Assign the Tag name Alarm Is Active.Value
  • Enable the property to Set Integer Tag with Alarm Active Count
    Assign the Tag name Number Of Alarms Active.
  • Enable the property to Set Integer Tag with Number Of Alarms In A Given Period
    Assign the Tag name Number Of Alarms In Last 24 Hours

Step 11

Select the Add Group button at the top of the left pane to add the Alarm Notification group.

Add Group

Step 12

Select the Save button on the toolbar at the top.

Save Button

Step 13

Save the file DemoAlarmNotification.AlarmNotification in the directory C:OPCSystemsDemo.

You can specify for this configuration to load automatically when the Service starts using Configure-Options which is described also in this Training Guide.

Step 14

Return to Configure-Tags and select each tag and note that the current number of alarms and active state are updated automatically to the appropriate tag.